Privacy Notice
This notice explains, in plain English, what personal information Uplift Me may collect, why we use it, and the choices you have.
Who we are
Uplift Me is the public name through which the charity registered with the Office of the Scottish Charity Regulator operates. The charity's registered number is SC050066, and its regulatory record is publicly available on the OSCR charity register.
For the purposes of UK data protection law, the registered charity is the data controller for the personal information described in this notice.
Contact
If you have any questions about this notice or about your information, email hello@theupliftmefoundation.com and we will be glad to help.
What information we may collect
Depending on how you use our website and services, we may collect:
- Name
- Email address
- Telephone number
- Address and postcode
- Donation information
- Marketplace activity and orders
- Goods donations
- Partner applications
- Volunteer information
- Support requests
- Communication preferences
- Website usage information
- Information submitted through Ava, our virtual guide
- Any other information you choose to provide
For support and safeguarding services, we may sometimes need to process sensitive or special category personal information. We only collect this when it is genuinely necessary, and we handle it with additional care.
Why we use information
We use personal information to:
- Respond to support requests
- Process donations
- Operate the marketplace and manage orders
- Manage donated goods
- Communicate with donors
- Manage volunteers and partners
- Manage Area Master Partner applications
- Deliver our services
- Protect users and handle safeguarding concerns
- Respond to complaints
- Meet legal obligations and prevent fraud
- Maintain accounting records
- Measure and improve our impact and our website
- Send marketing, where you have given permission
Our lawful basis
The lawful basis for using your information depends on the activity. It may include consent, contract, legal obligation, legitimate interests, vital interests where genuinely applicable, or other bases provided by UK data protection law.
We do not claim that a single lawful basis covers everything we do.
Children's information
Uplift Me supports children and families, so we take additional care when processing information relating to children.
Where appropriate, we collect information from a parent, guardian, authorised professional or another appropriate responsible adult. We do not collect unnecessary information directly from children.
Payments
Card payment information is processed securely by our payment provider, Stripe. Uplift Me does not store full payment card details in its own systems.
Marketing
You choose whether to receive marketing from us. Marketing consent is never bundled into requests for support or donations, and you can unsubscribe at any time.
How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected, to meet legal, accounting, safeguarding or regulatory obligations, or to establish or defend legal claims.
We maintain an internal retention schedule so information is not kept for longer than it should be.
Your rights
Under UK data protection law you may have the right to:
- Access your information
- Ask us to correct it
- Ask us to erase it
- Restrict how we use it
- Object to certain uses
- Ask for a portable copy of it
- Withdraw consent, where we relied on consent
How to exercise your rights
Email hello@theupliftmefoundation.com and we will help you exercise your rights.
You can also raise a concern with the Information Commissioner's Office (ICO) if you remain unhappy with how your information has been handled. We would welcome the chance to put things right first.
International transfers
Some of our providers may process information outside the UK. Where that happens, we use appropriate protections where required by law, such as international data transfer arrangements.
Changes to this notice
We may update this notice from time to time. The most recent revision date is shown at the top of this page.